Reflective Paper

Intelligent Paper †Effective Human Resources Management Theresa Tapley BUS 303 Dr. Kevin Righter March 13, 2010 Reflective Paper †Effective Human Resources Management Effective Human Resources Management (HRM) assumes a significant job in guaranteeing that an association will endure and flourish. The HRM encourages the best utilization of individuals or representatives to accomplish hierarchical and singular objectives. The HRM comprises of various exercises which incorporate, equivalent business opportunity (EEO) consistence, work examination, human asset arranging, the enrollment, determination, inspiration, and direction of representatives, execution assessment and pay, the preparation and advancement of workers, work relations, and the wellbeing, wellbeing, and health of the workforce. Compelling HR the board assumes an imperative job in the achievement of an association and is a functioning member in graphing the key course of seriousness, productiveness, and proficiency. A viable HRM centers around activity instead of on record-keeping, composed system, or rules. In spite of the fact that the utilization of rules, records, and strategies are joined, â€Å"action† is the core interest. The HRM underlines the arrangement of business issues to help accomplish hierarchical goals and encourage employees’ improvement and fulfillment. A successful HRM is, likewise, individuals arranged. At whatever point conceivable, the HRM regards every representative as an individual and offers administrations and program to meet the individual’s needs. A powerful HRM program is worried about helping an association accomplish its destinations later on by accommodating skilled, all around roused representatives. HR are consolidated into an organization’s long haul key intends to help with guaranteeing that future development needs will be enough set up with qualified, prepared workers (Ivancewich, 2010, pg 5). EEO and Affirmative Action One outer factor that affects my organization's HRM unction is the equivalent business opportunity and human rights enactment, which profoundly affects our strategies and methodology concerning enlisting, determination, assessment, and advancement. The U. S. Equivalent Employment Opportunity Commission (EEOC) is a free government office that authorizes laws against work environment separation. The EEOC explores segregation grumblings dependent on an individual’s race, shading, national source, religion, sex, age, incapacity and counter for announcing and additionally restricting an oppre ssive practice. This commission is enabled to document separation suits against managers for the benefit of supposed casualties and to mediate cases of segregation brought against government offices. No other administrative zone has as completely influenced HRM as the EEO programs have. It has suggestions for pretty much every action in HRM and sets gauges for employing, selecting, preparing, firing, redressing, assessing, arranging, restraining, and aggregate haggling. Managers, to forestall business separation in the working environment or to make medicinal move to counterbalance work segregation execute EEO programs, (Ivancevich, 2010, pg 65). As indicated by the U. S. Equivalent Employment Opportunity Commission (EEOC) site, the EEOC is answerable for authorizing government laws that make it unlawful to victimize work candidate or a representative as a result of the individual's race, shading, religion, sex (counting pregnancy), national inception, age (40 or more seasoned), inability or hereditary data. The laws likewise apply to all kind of work circumstances, including employing, terminating, advancements, downgrades, provocation, preparing, wages, and advantages. During the work choice procedure, every up-and-comer ought to be assessed on their capability of the activity necessities, in light of their experience, training, and range of abilities. Numerous organizations use testing as a significant apparatus. Rae T. Vann, general insight of the Equal Employment Advisory Council, a national relationship of huge government contractual workers, watched, â€Å"When done appropriately, testing can be a significant apparatus in the business choice procedure, and we laud the Commission on its endeavors to improve the quality and reasonableness of tests and other occupation screening methods† (Title VII: Affirmative Action, 2006). I urge my Clinical Managers to get comfortable with the arrangements of the EEO measures and rules. It is basic that they bend over backward to look for counsel from our HR dept while starting the meeting and employing process, managing horrible showing, handicaps, downgrades, appearance of badgering, and preparing and re-preparing. All through my five years of regulatory administration, I have sadly needed to learn HRM and EEOC laws the most difficult way possible, through experimentation. With each slip-up that I have made, for example, not counseling the HR division before diminishing a double job employee’s hours so she could concentrate on one job because of incredibly terrible showing, I have taken in the best possible strides to arrive at a similar resolution. The reduction in hours made her lose her advantages and accordingly she recorded an EEOC guarantee of separation and counter. Luckily, because of appropriate documentation of the restorative activities, formative activity plan and the archived advising, our HRM has satisfactory data to invalidate the case. Presently, I counsel my HRM agent with any worries, questions, or updates identified with worker circumstances. Arranging, Recruitment, and Selection Human assets arranging are the procedures by which the executives guarantees that it has the correct faculty, who are equipped for finishing those undertakings that help the association, arrive at its targets. It includes guaging of HR needs and the anticipated coordinating of people with anticipated opening (International Labor Organization, 2010). A successful HR plan, likewise, gives components to dispense with any holes that may exist among gracefully and request. HR arranging decides the numbers and kinds of workers to be enlisted into the association or eliminated of it (Ivancevich, 2010). The Human Resource Planning Process joins key arranging which will directly affect the association's gainfulness. The key arrangement must adjust to ecological conditions. It must conjecture what number of and what representatives are required for the associations staffing necessities. Next, it must decide what number of and what sort of workers are as of now utilized with the abilities and preparing essential for the future needs. At last, after the HR framework has examined the gracefully of and the interest or future specialists, these two estimates are contrasted with figure out what move ought to be made. Powerful workforce arranging is a basic component of viable vital and operational arranging. Workforce arranging gives supervisors a key reason for settling on human asset choices. It permits chiefs to foresee change ather than being amazed by occasions, just as giving key techniques to tending to present and foreseen workforce issues. The US Department of Health and Human Services states, â€Å"Organizational achievement relies upon having the correct representatives with the correct skills at the opportune time. Workforce arranging gives supervisors the methods for recognizing the skills required in the workforce in the present as well as later on and afte rward choosing and building up that workforce† (US Dept. Wellbeing and Human Services, 2010). The HR division for my organization has actualized a staffing model instrument that ventures future, potential, or expected development versus the genuine statistics, the current staffing and range of abilities of that staff, and figures the employing needs of explicit situations inside the immediate and circuitous patient consideration. When the future needs are resolved, at that point the recruiting procedure starts. HR Development Training and improvement are forms that endeavor to furnish a representative with data, abilities, and a comprehension of the association and its objectives. Preparing and improvement are intended to enable an individual to keep on making positive commitments as great execution and headway inside the association. A strong direction program is the initial phase in building up a worker. It diminishes nervousness and fears, lessens fire up expenses of another representative, decreases turnover, spares time for administrators and colleagues, and creates reasonable desires, inspirational mentalities toward the business and occupation fulfillment. When will built up in a particular position, at that point the chief and representative must set objectives for improvement and headway. The executives and expert improvement is intended to lessen out of date quality and to increment employees’ fulfillment and efficiency. A significant piece of advancement is the assessment procedure. Execution the executives is the procedure by which administrators, directors, and managers work to adjust worker execution to the firm’s objectives. A viable presentation the board procedure decides and assesses execution, gives input to the representatives about their exhibition, and measures and screens range of abilities (Ivancevich, 2010, pg 251). The organization that I work for has a great conventional presentation assessment process that is extremely compelling in the advancement the worker and the inspiration to succeed. Evaluating and overseeing execution at my work environment begins structure the day of recruit. Each recently recruited immediate or aberrant patient consideration must go to a through and escalated preparing program. Following 90 days, from date of recruit, the new staff part is assessed for appropriateness for the position. The supervisor will introduce a composed 90-day assessment to the staff part. This assessment will bring about a fruitful finishing of the starting time frame, decide a requirement for an augmentation of 30 days to improve and meet desires, or end due to being unsatisfactory for the posi

Book Review on the book The Underground Railroad From Slavery To Essay

Book Review on the book The Underground Railroad From Slavery To Freedom (A far reaching History) by Wilbur H. Siebert - Essay Example Siebert’s account depends on a far reaching research extending more than fifty years. The book is a fascinating arrangement of different types of works, for example, discourses, letters, history just as immediate accounts. The writer starts with a point by point depiction of the different sources - articles in periodicals, contemporaneous archives, and assortments of memories - that have been utilized to compose this book. The same number of local people were supporting the break of slaves, the creator narratives the occasions that prompted the draft of the Fugitive Slave Law in 1793, by which helping slaves escape was pronounced as an offense. This elevated level of abuse brought about the profound want among the captives to accomplish opportunity. Right now, they additionally started to catch wind of the good condition in Canada. Before long, the Underground Railroad framework started to create in Ohio, Iowa and Illinois. The creator further discussions about the snatching o f slaves from the south and how the nearby individuals helped with helping the slaves departure and have a superior existence in a spot where they have enough opportunity. The activities of the Underground Railroad were likewise done through imaginative ways like 12 PM administration and the passing on of enigmatic messages.Slaves stowed away secluded from everything spots and depended on masks. Boards of watchfulness were shaped in places like Boston and Philadelphia and supplies for travelers were additionally organized. The Underground Railroad before long turned into a much formalized procedure as individuals took up the obligations of being the Underground Agents, Station Keepersor conductors. Here, the creator additionally offers credit to the individuals who ventured forward as Underground assistants and lauds the endeavors of individuals like Gerrit Smith and Elijah P. Lovejoy, Seth Concklin, Charles T. Torrey, Calvin Fairbank, etc. As Canada was viewed as the most secure as ylum for the got away from slaves, creator proceeds onward to annal the life of minorities individuals in Canada, where the exiles would do well to conditions than what they have undergone.The locals in Canada were responsive and open to these outcasts and invited them to share their territory and assets. To give this gathering an exhaustive view, the creator brings into light, the ideas of forswearing of jury, capture without lawful procedure and the punishments for supporting the escapees. The creator tracks the subject of Underground Railroads as far as political perspectives by taking a gander at the standards of removal, the interest for slave laws, slave disturbance, abolitionist servitude development, etc. The decree of liberation of slaves just as the annulment of the abolitionist servitude laws is additionally talked about in detail. At long last, the essayist continues to uncover realities about the misfortune looked by the slave proprietors, the evaluation gives an accoun t of the criminal slaves, the outlaw slave discussion, and how this prompted the Civil War that eventually to the nullification of servitude in the United States of America. It presents a powerful record of the slaves lives and conditions and clarifies the battles and the force with which the Underground Rail was utilized during the profoundly politically unpredictable condition of the occasions. The book is in this manner a valuable narrative on the development and spread of the opportunity soul among the slaves and fastidiously subtleties the predecessor conditions that prompted the incomparable Civil War. THE ABOVE SECTION IS SUMMARY AND IS 501 WORDS OR 2 PAGES THIS SECTION BELOW IS INCLUDED IN YOUR INSTRUCTIONS Criticize or remark on every one of the accompanying about the book: †¢ Organization †The book is composed into 11chapters with every part managing a basic part of the Underground Railroad. The book has been composed with clearness, as per sequence just as indic ated by specific setting. For instance, the creator

18 Interesting and Inspirational Quotes About Editing and Proofreading

18 Interesting and Inspirational Quotes About Editing and Proofreading If you think the business of writing is difficultâ€"try editing. In fact, both writers and editors alike have a lot to say about the often-frustrating process of whittling words and emotions down to only the best. Heres our list of 18 quotes about editing that keep it real.So the writer who breeds more words than he needs, is making a chore for the reader who reads.Dr. SeussKill your darlings, kill your darlings, even when it breaks your egocentric little scribblers heart, kill your darlings.Stephen King, On Writing: A Memoir of the CraftTo me, the single biggest mark of the amateur writer is a sense of hurry.Hurry to finish a manuscript, hurry to edit it, hurry to publish it. Its definitely possible to write a book in a month, leave it unedited, and watch it go off into the world and be declared a masterpiece. It happens every fifty years or so.For the rest of us, the single greatest ally we have is time. Theres no page of prose in existence that its author cant improve after its be en in a drawer for a week. The same is true on the macro level â€" every time I finish a story or a book, I try to put it away and forget it for as long as I can. When I return, its problems are often so obvious and easy to fix that Im amazed I ever struggled with them.Amateur writers are usually desperate to be published, as soon as possible. And I understand that feeling â€" you just want it to start, your career, your next book, whatever. But I wonder how many self-published novels might have had a chance at getting bought, and finding more readers, if their authors had a bit more patience with them?Charles FinchWriting without revising is the literary equivalent of waltzing gaily out of the house in your underwear.Patricia FullerWhile writing is like a joyful release, editing is a prison where the bars are my former intentions and the abusive warden my own neuroticism.Tiffany MadisonEditors can be stupid at times. They just ignore that authors intention. I always try to read una bridged editions, so much is lost with cut versions of classic literature, even movies dont make sense when they are edited too much. I love the longueurs of a book even if they seem pointless because you can get a peek into the authors mind, a glimpse of their creative soul. I mean, how would people like it if editors came along and said to an artist, Whoops, you left just a tad too much space around that lily pad there, lets crop that a bit, shall we?. Monet would be ripping his hair out.We never end up with the book we began writing. Characters twist it and turn it until they get the life that is perfect for them. A good writer wont waste their time arguing with the characters they create...It is almost always a waste of time and people tend to stare when you do!C.K. WebbWhen an editor works with an author, she cannot help seeing into the medicine cabinet of his soul. All the terrible emotions, the desire for vindications, the paranoia, and the projection are bottled in there, al ong with all the excesses of envy, desire for revenge, all the hypochondriacal responses, rituals, defenses, and the twin obsessions with sex and money. In other words, the stuff of great books.Betsy Lerner, The Forest for the TreesA good editor doesnt rewrite words, she rewires synapses.S. Kelley HarrellThis leads me to the Higher Editing. Take of well-ground Indian Ink as much as suffices and a camel-hair brush proportionate to the inter-spaces of your lines. In an auspicious hour, read your final draft and consider faithfully every paragraph, sentence and word, blacking out where requisite. Let it lie by to drain as long as possible. At the end of that time, re-read and you should find that it will bear a second shortening. Finally, read it aloud alone and at leisure. Maybe a shade more brushwork will then indicate or impose itself. If not, praise Allah and let it go, and when thou hast done, repent not. The shorter the tale, the longer the brushwork and, normally, the shorter th e lie-by, and vice versa. The longer the tale, the less brush but the longer lie-by. I have had tales by me for three or five years which shortened themselves almost yearly. The magic lies in the Brush and the Ink. For the Pen, when it is writing, can only scratch; and bottled ink is not to compare with the ground Chinese stick. Experto crede.Rudyard Kipling, Something of MyselfThe first draft is black and white. Editing gives the story color.Emma HillWriting is not like painting where you add. It is not what you put on the canvas that the reader sees. Writing is more like a sculpture where you remove, you eliminate in order to make the work visible. Even those pages you remove somehow remain. There is a difference between a book of two hundred pages which is the result of an original eight hundred pages. The six hundred pages are there. Only you dont see them.Elie WieselWhen you write a story, you are telling yourself the story. When you rewrite, your main job is taking out all the things that are NOT the story...Your stuff starts out being just for you...but then it goes out. Once you know what the story is and get it right, as right as you can...it belongs to anyone who wants to read it, or criticise it.Stephen King, On Writing: A Memoir of the CraftAn editor doesnt just read, he reads well, and reading well is a creative, powerful act. The ancients knew this and it frightened them. Mesopotamian society, for instance, did not want great reading from its scribes, only great writing. Scribes had to submit to a curious ruse: they had to downplay their reading skills lest they antagonize their employer. The Attic poet Menander wrote: those who can read see twice as well. Ancient autocrats did not want their subjects to see that well. Order relied on obedience, not knowledge and reflection. So even though he was paid to read as much as write messages, the scribes title cautiously referred to writing alone (scribere = to write); and the symbol for Nisaba, the Mes opotamian goddess of scribes, was not a tablet but a stylus. In his excellent book A History of Reading, Alberto Manguel writes, It was safer for a scribe to be seen not as one who interpreted information, but who merely recorded it for the public good.In their fear of readers, ancients understood something we have forgotten about the magnitude of readership. Reading breeds the power of an independent mind. When we read well, we are thinking hard for ourselvesâ€"this is the essence of freedom. It is also the essence of editing. Editors are scribes liberated to not simply record and disseminate information, but think hard about it, interpret, and ultimately, influence it.Susan Bell, The Artful Edit: On the Practice of Editing YourselfEditing fiction is like using your fingers to untangle the hair of someone you love.Stephanie RobertsLet the reader find that he cannot afford to omit any line of your writing because you have omitted every word that he can spare.Ralph Waldo EmersonDont cross out. (That is editing as you write. Even if you write something you didnt mean to write, leave it.) Dont worry about spelling, punctuation, grammar. (Dont even care about staying within the margins and lines on the page.) Lose control. Dont think. Dont get logical. Go for the jugular. (If something comes up in your writing that is scary or naked, dive right into it. It probably has lots of energy.)Natalie Goldberg, Writing Down the Bones: Freeing the Writer WithinLearn to enjoy this tidying process. I dont like to write; I like to have written. But I love to rewrite. I especially like to cut: to press the DELETE key and see an unnecessary word or phrase or sentence vanish into the electricity. I like to replace a humdrum word with one that has more precision or color. I like to strengthen the transition between one sentence and another. I like to rephrase a drab sentence to give it a more pleasing rhythm or a more graceful musical line. With every small refinement I feel that Im coming nearer to where I would like to arrive, and when I finally get there I know it was the rewriting, not the writing, that won the game.William Zinsser, On Writing Well: The Classic Guide to Writing NonfictionIve reached that final moment of editing a bookâ€"the one where the text manifests as a living breathing person and starts slugging me in the face.Richard Due

Comparing Beowulf And The Anglo Saxon Era - 1015 Words

Hannah Bennett Mrs.Billingsly English IV 10 September 2015 Loyalty in the Three Battles During the Anglo Saxon era the epic poem, Beowulf, displayed many themes. Beowulf and the Anglo Saxon culture are alike in multiple ways, one of them is being loyal through hardships. â€Å"In Anglo-Saxon culture and literatures, the characteristics of a hero are to be bold, strong, fearless, loyal and showing indifference to pain† (Lam). Beowulf showed all of these amazing qualities throughout the poem. There was never an instance where he wanted to give up and let his people down. He The most compelling of these themes is, Beowulf and the three battles he fought. Beowulf fought in unarmed combat with the dreaded Grendel, defeated the monster’s mother and then lived to courageously battle the dragon that finally defeated him in the end. Imagine facing your biggest enemy without any weapons and stepping into a battle when nobody else would while facing a blood thirsty monster. This is exactly what Beowulf the Geatish warrior did whenever he was summoned by King Hrothgar to defeat the mighty, Grendel. Beowulf firmly states, â€Å"I will not shift a foot† (Beowulf 2524). Beowulf is determined to stand his ground and never give up. He believes in himself. Loyalty is what drove Beowulf to do the unthinkable. It was the emotion inside of him that provided the ability to defeat Grendel when they are called together to battle: â€Å"They have seen my strength for themselves,/ Have watched me rise from theShow MoreRelatedThe Anglo Saxon Era Of Rich History And Reflected Literature1486 Words   |  6 PagesThe Anglo Saxon Era of Rich History and Reflected Literature The Anglo Saxon Period began in 449 and ended in 1066 AD. This was a time of Viking conquering other nations, patriotism, and Pagan to Christian religious conversion. There are only few recorded authors of this era as a result of literary works such as Beowulf, Wife’s Lament, and The Seafarer being passed down orally through generations of time. The literature serves as a reflection of this ancient time rather than having an impact on thisRead MoreEssay about Gift-Giving in Beowulf and the Odyssey1707 Words   |  7 PagesGift-Giving in Beowulf and the Odyssey Literature has always been an immensely helpful resource when discerning cultural values in societies past and present. Through the study of noteworthy historic fictional and factual, texts we are able to distinguish parallel characteristics present through many different cultures and time periods. These distinguishing characteristics are one of the main things that help us to determine when and how a society, or world culture as a whole changes as timeRead MoreRevenge In Beowulf And Iliad1605 Words   |  7 Pagesthrough Beowulf and Iliad. In Beowulf, it seen through numerous characters. Revenge is a unique emotion in which is can be very motivating to accomplish a certain task, to serve for justice. In Iliad, Achilles using the feeling of Revenge to complete his journey. Comparing the two stories, vengeances is shown in both, and both stories have a unique way of related the events of the story to the events and the culture and society at the time the stories were written. Revenge in Beowulf: In Beowulf revengeRead MorePeriods of English Literature1515 Words   |  7 PagesEnglish literature, seeing the depictions of a certain era through writings that unintentionally convey great varieties in the mentality and lifestyles of the people who lived during that time. From war and violence to the more genteel inclinations of love and peace, English literature has evolved throughout the centuries, most especially if one considers the differences between the Old English, Renaissance and Romantic periods. The Anglo-Saxon history is undoubtedly very interesting to study, asRead MoreThe Role Of Government In Beowulf And King Arthurs Society1629 Words   |  7 Pages Although the role of the government found in Beowulf and in King Arthurs societies had basically the same functions (to protect the people from invasion and provide safety and order within the community), each government was set up with some drastically different ideologies. The ideologies that perhaps governed the formation of each government were defined easily by the time periods in which each work was written. Both governments describe leaders (Kings) who are honorable and kind to their people

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Comparing Public and Private Sector Accounting Free Essays

INTRODUCTION TO PUBLIC SECTOR ACCOUNTING Public Sector Accounting is related to government and different from private sector accounting. Accounting and financial reporting for public sector are based on distinctive concepts, standards, and procedure designed to accommodate their environment. This also based on the needs of their accounting information users. We will write a custom essay sample on Comparing Public and Private Sector Accounting or any similar topic only for you Order Now Derbyshire (1987) defined a public sector as a device for regulating human activities so that men and women can live together in reasonable harmony. The public sector is providing basic government services whether federal, state or local/municipal. It encompasses universal and critical services such as a national defense, healthcare, public roads and primary education. The public sector is part of economic and administrative life that deals with the delivery of goods and services by and for the government. A stakeholder is a party who has an interest in the organization’s activities, project or program. This is including whose affects, or can be affected by, the organization’s actions and decisions. More institutional stakeholders are lying under the public sector compared to private sector. For examples the parliament, the Auditor General and the Cabinet. They are mainly from individuals who are directly or indirectly involved in the company’s action such as the shareholders and suppliers. The public sector operates within a framework of public authorization and control. One common feature of all public sectors bodies is Parliament will derived the specific power ultimately. However, the formal and informal networks such as the ministers, local councils, and pressure groups impacted on the way of how the public organizations operate. The public sector also has a plurality of objectives. Political, economic, social, regulatory, technical and performance of services often occur on the basis of perceived need rather than in response to strict market-related demand. For example, in Malaysia, plurality of objectives of the government is clearly observed. The observation is through the setting up of different ministries with a variety of portfolios. In addition, public sector organization has no direct financial interest or benefits to the contributors of resources. Any direct or proportionate share of those organization’s goods and services will not been received by the contributors of resources. For instance, an individual who is a tax payer in Malaysia will not receive direct benefits from the Inland Revenue Board. Instead, they enjoy indirect benefits from the provision of education at all levels, provision of health services, continuous clean water supply and any other benefits. The public sector is varying accounting principles and practices. In general, fund accounting where separate accounts are maintained for each fund so that limitations and restriction placed on use of the resources allocated can be properly monitored and accountability is ensured. The private sector is generally using the entity accounting which a term used to identify the organization. The accounting service is to be provided and whose accounting or other information is to be analyzed, accumulated and reported. Lastly, the public sector is more to political rather than financial control which concerned about delivering social responsibilities to the public at large. Hence, the priority on resources allocation is generally governed by the priority set by the government. The national agenda sets the priority, not by any investment appraisal and profitability criteria. How to cite Comparing Public and Private Sector Accounting, Essay examples

Auditing & Assurance Services

Questions: 1. Find your inner sceptic: Its not enough to be sceptical, you have to demonstrate it in practice? 2. Explain the nature, size and scope of the big four accounting firms? 3. Are they really accounting firms or are they morphing into something else? Answers: 1. Audit is vital when it comes to the point of public, as well as investors because helps in elevating the level of confidence. It takes a lot of judgement and skills to provide the desired result. Hence, the auditor is needed a level of scepticism as it helps in conducting the audit at an enhanced level. This issue generated aftermath the banking crisis where the regulators challenged the audit firms whether the desired level of scepticism was showcased. Further, the need to exercise an enhanced level of scepticism is primarily needed. The application of an enhanced level of professional scepticism is a major skill when it comes to the profession of an auditor (Blay et. al, 2011). Until the time, the auditors are ready to challenge the assertions put forth by the auditor they will not perform as a way to fraud nor will be in a position to ascertain the fact that the financial statement of the company is projecting a true and fair view. Furthermore, scepticism can be taken to an enh anced level, challenging everything in an established company will tend to slow the publication of the financial statements and will increase the costs that are unnecessary (Heeler, 2009). Being sceptical is the not the desired result because it must be demonstrated in practice. When it comes to an auditor, being sceptical of information, explanation and other relevant documents it is a chief source (Holland Lane, 2012). However, knowing it and being sceptical will not produce a positive impact rather it should be demonstrated on every assignment. The application must be done that will help the clients and ensure proper documentation. Professional scepticism can be defined as an attitude that contains a reasoning bent of mind, ready to combat any situation that might project possible misleading either due to error or fraud and an evaluation of the audit evidence that is critical in nature (ACCA, 2015). The explanation provides a clear view that the work is influenced when the scepticism is implemented in practice. It helps and supports the auditor to assess the findings and conclude whether reasonable audit evidence has been received to ensure a true and fair view of the state of affairs of the company (ICAEW, 2016). Hence, it is essential that a sceptical bent of mind is essential because it leads to efficiency and effectiveness of the level of audit. (ACCA, 2015) Therefore, being sceptical is not a major consideration rather needs to be applied because the client will get justification. Scepticism enhances the audit practice and projects the reaction of the auditor during the process of an audit (Kalpan Williams, 2013). A sceptical auditor lay trust in facts, as well as data, ensures proper verification and ensures strong interpretations that are evident from the report that is prepared (Carcello, 2012). Therefore, having a sound knowledge is not enough because it needs to be reflected in the work. An auditor may have paramount knowledge, however; there might be a fault in the report that reflects the level of deficiency. However, an auditor who is sceptical ensures a strong financial presentation and provides a strong practical exposure that is error free. A sceptical auditor believes in fact, as well as data, ensure proper verification (Coram et. al, 2011). Hence, being sceptical is not enough because there are various situations like clos ed, doubts and disconnection that might affect the audit. Hence, the auditor must be strong enough in the practical field so that the so that any deflections in the information can be traced (ICAEW, 2016). It is the practical work, as well as the clients service that boasts of the strong service. 2. Initially, the Big Four was a vast firm that comprised of eight. In 1989 there was a merger that reduced the Big eight into Big Six and further in 1998 it was reduced to five when Price Waterhouse underwent a merger with Lybrand to become PricewaterhouseCoopers. The Big Four accounting firms are operated by a board that has its presence globally or council that contains total responsibility for the governance, as well as oversight of the member firms that are networked. The structure of the governance bodies contains a variation, however, contains leaders of senior rank from the various line and geographical areas. The CEO/Chair of the Big four is linked to the audit practice, the other two from the area of tax practice. However, there is no scenario of profit pooling at the international level. The amount remitted to the global network form by an individual member firm to fund the running cost of the network is linked to the revenue that the member firm generates. In reality, the U.S member firms When it comes to the practice of assurance, the firm moves on to enhance the level of audit efficiency. This contains offshoring, development of centers of lower cost, outsourcing of aspect and using of technicians related to data. The Big four firms are operated by international networks. Member forms have a common name; brand and the member firm are legal entities. Big four firms operate as an umbrella entity and termed as a global network firm. The link is established by the legal agreement between the two. When it comes to governance it is done by way of various committees that come from within the firm and the members are selected by the partners. In some other case, the guidelines of the governance need large audit firms to bring non-executives who are independent when it comes to the matter of governance (Mock et. al, 2013). The Big Four are similar to other firms in the matter of management of equity actively in the prevailing situation. Moreover, the Big four are showing str ong standards for partner promotion and transferring more parts from equity and getting it shift to the status of salary in the practice of audit. Moreover, there is a trend practiced by the Big four in promoting individuals. Hence, it is a clear-cut indication that the there will be more income partners as compared to equity partners in the forthcoming days. As a matter of fact, the Big Four audit firms employ more than 710,000 people in 2016. This number contains partners, audit, professionals, tax, staffs, etc. In the past five years, there has been a paramount increment in the employment by the Big Four indicating an increment of over 16%. Apart from the year 2010, the employment by the Big Four has increased every year since 2009. The Big Four firms are into assurance, consulting, tax and even in the role of administration. The number of people in the Big Four has increased with the due passage of time while the staff composition in the assurance area has decreased. Due to the enhancement in advisory and variation in the financial statement audit work, the need for individuals who are experienced in nature has increased tremendously. This has led to a strong market for the technical expertise and other professionals in the field of finance. The Big strives to hire students from the accounting field and various others such as a comput er, technology, organizational change, etc. Further, there has been a strong surge in the requirement from the field of statistics (Hoffelder, 2012). The Big four has clearly shown that they are pouring in enough investment so that they can evaluate the manner to reframe their procedure of audit and take benefit of the chances that is given by the current technologies (Pristine, 2016). However, at the current point of time, there is little evidence that will provide a result on the quality of audit, protection of the investor, audit efficiency, etc. 3. Yes, the Big four are accounting firms however, they are venturing into various other services such as external audit, services pertaining to taxation, consultancy related to management and business, evaluation of risk and control. Further, they are even venturing into various other services like massive employment and opportunities in tune to career development to auditor and accountants all over. Apart from the normal accounting services the big four are constantly eyeing upon: Management consulting The other activities of the big four revolve around advisory services. This is one of the other activities that the firm is undertaking as they have a strong grasp of the external environment. The immense knowledge of the firm is utilized to provide various services like setting up of the business plan, financial standing, etc (Pristine, 2016). Moreover, the accountants from the firm have helped to trace new opportunities, manage the change in the external environment, take care of the insurance needs, etc. Speciality services With the due passage of time, the offerings by the firm have undergone a variation. Specialized services are provided by the firm. One of the noteworthy ventures is the business valuation that helps in determining the worth of the business and provides an adequate response to the fact that whether the business should head for merger or acquisition. Further, information system services are even provided that helps in knowing the integrity, as well as the security of the computer system. Fraud and forensic services are even provided that helps in uncovering the fraud practices. References ACCA. (2015). Professional Scepticism. Retrieved January 24, 2017 from https://www.accaglobal.com/lk/en/student/exam-support-resources/professional-exams-study-resources/p7/technical-articles/scepticism.html Blay, A. D., Geiger, M. A. North, D. S. ( 2011). The Auditor's Going-Concern Opinion as a Communication of Risk. Auditing: A Journal of Practice Theory, 30 (2): 77- 102. Carcello, J. (2012). What do investors want from the standard audit report? CPA Journal 82 Coram, P., Mock, T. J., Turner, J. Gray, G. (2011). The communicative value of the auditors report. Australian Accounting Review 21(3): 235-252. Heeler, D. (2009). Audit Principles, Risk Assessment Effective Reporting. Pearson Press Hoffelder, K. (2012). New Audit Standard Encourages More Talking. Harvard Press. Holland, K. Lane, J. (2012). Perceived auditor independence and audit firm fees, Accounting and Business Research. 42(2), 115-141. ICAEW. (2016). Professional scepticism what it means for auditors in practice. Retrieved https://www.icaew.com/en/technical/audit-and-assurance/faculty/webcasts/professional-scepticism-what-it-means-for-auditors-in-practice Kaplan, S. Williams, D. (2013). Do going concern audit reports protect auditors from litigation? A simultaneous equations approach. The Accounting Review, 88 (1), 199-232. Mock, T. J., Bdard, J., Coram, P., Davis, S., Espahbodi, R. and Warne, R. (2013). The audit reporting model: Current research synthesis and implications. Auditing: A Journal of Practice and Theory, 32, 323-351. Pristine, E. (2016). Why are the Big 4 accounting firms important?. Retrieved 24 January 2017 from https://www.quora.com/Why-are-the-Big-4-accounting-firms-important

Forensic Pathology

Forensic Pathology Forensic pathology has given us the ability to discover almost anything about someone using the smallest clues. A hair, tooth, or even tissue from a bullet hole can uncover the answers to a crime scene. It has become so advanced that the accuracy is 1 in 37 trillion. The new testing that's coming out is supposed to be even more accurate. One pathologist says that it could be compared to a computer; with the new developments you're paying the same price (about $2,000 per DNA scan) and getting a lot better data.It can also be used to prevent deaths and detect harmful drugs in someone. Beacause of the advancements in forensic pathology it has become one of the most helpful contributions to humankind.Fingerprinting is the easiest, most popular form of identity, but dental X-rays and CAT scans can help a tremendous amount. Charles Wetli, a forensic pathologist was able to identify every victim in an airplane explosion using these techniques.Micah's DNAHe can tell if it was a set up suicid e or really a homicide by studying injuries that could have resulted from gunshots, poisoning, or a forceful blow. All this info is very expensive to generate though.Without polymerase chain reaction procedures, capillary gel electrophoresis, or the ABI sequence analyzer DNA tests couldn't even take place. All these tests is how information is found. It used to take 2 to 4 weeks, but now it only takes 2 to 3 days. It all begins when police give specimens to the laboratory where pathologists discover evidence as they run the tests. The technologists search DNA for genetic markers by amplification and run the amplification on a sequence analyzer. If they find DNA, they try to find the genotype, and then of course they double-check their results. The results are...

Writing a Powerful College Research Paper

Writing a Powerful College Research Paper Read about the main purposes of a research paper writing. What skills do the college students obtain when writing a research paper? College Research Paper: Purposes and a Writing Guideline In higher education, the term â€Å"research paper† is a broad term for assigned papers that call for a student to investigate a topic and put it into written form. The immediate purpose of such an assignment is to have the student learn something about a topic and present what they’ve learned effectively to their professor; therefore, the research paper is evaluated based on what the student has said on the topic and how they have said it. Most research papers incorporate information from library catalogs, periodical indexes, bibliographies, primary and secondary sources, journals, books and other published documents, etc. Most upper-level college professors expect their students to know how to write a research paper by the time they have reached their class or course – which they should have learned in freshman English Composition; however, students may find themselves being assigned the research papers in other classes as well, including those beyond the freshman year, to not only develop their writing skills but to master the techniques and conventions (the useful practices and rules) of formal, academic research. It is the skill they will be able to use for the rest of their lives – and certainly beyond their academic career. The research paper also introduces the student to an array of possibilities for learning, helping them to consistently discover information that helps them make sense out of the world that is rarely orderly, classified and compartmentalized. This type of assignment helps the student find similarities and differences, think critically about practical problems, issues, and topics, and trains them to order information and knowledge into meaningful patterns – habits of mind that are developed and cultivated with a thorough, rigorous education, which are then ingrained in the student’s way of thinking to benefit them for a lifetime. In essence, like the purpose of education itself, research paper assignments help the student by teaching them how to advance their education on their own. The student’s ability to find and evaluate information – which is strengthened most effectively through writing research papers – will benefit them in their chosen career field after college and even in their personal life. For example, if a student wants to be a journalist, but they have no idea how to conduct interviews or even how to write an article for a newspaper, they can learn how to do so by conducting thorough research; if a student is worried their grandmother is being illegally exploited financially by a lawyer or creditor, that same student, having no knowledge of legalities, could research laws and guidelines to better protect their loved one. Or a dairy farmer knowing a nuclear power plant is going up within a mile of their farm will need to research the hazards of nuclear energy and how it may affect their crops. There are an infinite number of practical applications for the skills one learns through doing the kind of research needed to write a re search paper. Weve got a good guideline for writing a research paper: How to Write a Research Paper The kind of research papers assigned in higher education are not the ones given mostly in secondary education, where a student has to provide a very basic, general overview of a subject. That may call for a research paper on the life of the Benjamin Franklin, the history of New York City, or the implications of Emancipation Proclamation. But in college or at the university level a student may be assigned a research paper where they have to take a stance on a certain subject, basically an argumentative research paper, with a thesis and evidence to support their argument; or, if they’re assigned an analytical research paper, they must evaluate and use their logical reasoning skills to further their understanding of a topic, subject or issue. We have developed considerable expertise in college and university research paper writing and provide quality academic writing services and guidance to your request. Place your order  now to get your research paper on time.

Kristen Cookie Company Term Paper Example | Topics and Well Written Essays - 2750 words

Kristen Cookie Company - Term Paper Example Computation of the company’s optimum capacity compared to its break-even point also revealed that the present production system cannot make the company viable because optimum capacity is almost equal to break-even point. Having identified the weaknesses in Kirsten Cookie Company, recommendations were made on how to eliminate the bottleneck in production and how to make the company more viable and competetive in general. I. Introduction Background information   Kristen’s Cookie Company is a company that I co-own with my roommate. We operate in an on-campus apartment with the university students and personnel as our primary market. The initial idea of the company is to bake fresh cookies to order, using any combination of ingredients that the customer wants. The cookies that were ordered will be available for pick up within an hour. Thesis of the case study   This study will investigate whether the chosen production process which is the made to order is the most profi table mode of production considering the kind of market that we have and the facility and opportunity available to us. During the course of its investigation, it is important to note that the organization is a start-up company and is operated and manned by its owners (me and my roommate) and as such, this limitation should be considered in the assessment of the organization to arrive at an accurate findings where realistic recommendations can be made where it is appropriate. II. Methodology SWOT Analysis SWOT provides an organization the environmental assessment of which it operates and thus provides the framework to determine the appropriateness of Kristen Cookie Company’s production process. It includes both the internal and external factors of an organization’s environment. The internal factors involve the internal capability of an organization as expressed by the strength and weakness of SWOT. The external environment of an organization is expressed in the opportun ities and threats of the SWOT (Beagrie, 2004). SWOT provides a reality check in determining the appropriateness of the elected production process in the initial phase of Kirsten Cookie Company. Strength Making cookies through made to order has a marketing appeal of having a product that is freshly baked right from the oven cookies. Compared to the make to stocked cookies, they are fresher and relatively tastes better. Producing cookies through made to order minimizes risk because the company keeps no inventory of its finished products that has the potential of incurring loss due to spoilage and waste when it is not sold before its expiration date. Weakness The make to order production of cookies limits the production capacity of the business according to the number of orders which are done in almost real time (one hour before the customer can pick up their cookies). It also does not optimize production capacity and makes the facility vulnerable to idleness during off season. It is a lso vulnerable to opportunity cost because the company’s commitment to sell freshly baked cookies which the customers can pick up after an hour of ordering implies opportunity lost with demands foregone during the day (the business only operates at night and has a commitment that customers can pick up their cookies after an hour of ordering). Given the capacity of its facility, the make to order production system also has a bottleneck in the baking stage where it will compile buffers as it takes longer to bake (10 mins) before the next batch will arrive (6 mins for the 3 trays to complete).

Physical Reality Essay Example | Topics and Well Written Essays - 750 words

Physical Reality - Essay Example As a matter of fact, scientifically speaking, my senses serve merely as extension cords to my brain. My senses cannot experience anything by themselves. It is my brain that decodes what is happening with my senses, and makes 'sense' out of that. Let us take a simple example to understand this. When I travel in a train, and look out of the window, my sense of sight tells me that all the trees and people are moving in the opposite direction. My brain, however, unscrambles the data received by my eyes, and informs me that it is I sitting in the train and the train itself, which move forward. And I am willing to listen to the message that my brain gives me, although it contradicts what my eyes 'see'. So it is my brain, and the way I look at the world, which dictates how I see and experience it, and which I term reality. (Note, that a child, whose brain has not been conditioned will insist that it is the trees and the people that are moving, and not the train!) There is no objective reality (as I stated earlier) even if for our arguments' sake we accepted that our brains processed data in identical ways (which they do not). For what my senses experience, and the data that my brain receives would differ, depending on the place where I stand when viewing phenomena. During a solar eclipse, if I stand in the umbra, I would claim that the sun is black, but if you stand within the penumbra you would see it as a sliver. So what we see or experience depends on where we stand, our perspective. My thought processes therefore gives me my reality, and my identity. ("I think, therefore I am" - Decartes )If we are asked the question, "which is softer, a starched linen napkin or a rose petal"(Chopra 186) we can answer this without having to actually find a napkin or a petal. The reason I am able to do this is because I have gone to a subtler level of the sense of touch, and am able to visualize that touch. Similarly I can go to subtle levels of the other senses (sights, smells etc.). Deepak Chopra states that this level of the mind is not the subtlest that we can reach. We can go deeper. When we meditate the visual image of the rose would become fainter on the screen of our mind, till nothing remains but the screen itself. "Then one would be at the true origin of the senses, the field of intelligence itself" (Chopra 186)There are several other dimensions of reality, apart from the 'physical', which, as we discussed earlier is not so objective a thing as we may imagine, but quite a subjective phenomenon. Time and energy are two of the other dimensions of reality. Think of time: what happens if we travel faster than the speed of light Reality as we know would cease to exist then, and we may travel into yesterday. Coming to energy - those who practice Reiki1 state that they experience the energy that they transmit and receive in the process of healing, as a feeling of warmth, or a tingling sensation. The fact that energy is a vital

Learning a second language

Learning a second language 1 Can learning an L2 cause L1 attrition? Attrition is the non-pathological, not age-related loss of a language. Speakers learning a second language often experience a change in the way they process their native language, a process called L1 attrition. L1 attrition often occurs in migrant individuals, since they immerse themselves fully into another language. It is expected that, as someone learns an L2 in an immersion environment, some crosslinguistic interference might happen. This interference can happen in both directions: just as the L2 is influenced by the L1, the L1 can assimilate to the L2. The present paper discusses the possibility of L1 phonetic attrition caused by the acquiring of an L2. Phonetic attrition is the loss of phonetic segments and/or suprasegmental features and/or the adaptation to other phonetic units. This paper will discuss how phonetic attrition can affect the production of sounds and suprasegmental features, specifically peak alignment. It will also discuss how phonetic attrition can happen in be ginner learners in classroom settings as well as the more expected case of complete language immersion. Mennen (2004) pursued the question of whether Dutch non-native speakers of Greek are able to produce cross-linguistic differences in the timing of peak alignments in both their languages. He conducted two experiments to answer his question. The first experiment tested whether experiences L2 speakers (Dutch non-native speakers of Greek) can produce accurate f0 timing in their L2 (Greek). A further aim of this study was to see whether an influence from the L1 (Dutch) can be observed in the L2. The participants were divided into three groups: five native Dutch speakers (D), five native Greek speakers (G), and five non-native (Dutch) speakers of Greek (DG). All participants in the LG group were late bilinguals with experience in their L2 ranging from 12 to 35 years, used their L2 regularly, and were college educated. The materials used in the first experiment were 20 declaratives in Greek and 40 declaratives in Dutch (further divided into 20 declaratives containing short vowels and 20 declaratives containing long vowels). The participants were asked to read the test sentences twice in a random order. Group D read two sets of sentences in Dutch (declaratives containing short and long vowels), awhile groups G and DG only read the set of sentences in Greek. The readings were recorded and their peak alignment onset measured. The speakers were asked to repeat any mispronounced sentences. When comparing group DG’s alignment data to that of groups G, the results showed clear differences in their peak alignment times. Four out of the five L2 learners aligned their peaks earlier than native Greek speakers. When compared to group’s D data, the peaks alignments were closer in time but still not native-like. This result showed that L2 speakers could not reach a native-like production of peak alignments in their L2, Greek. At the same time, this shows cross-linguistic influence from the L1 into the L2. The second experiment was conducted to investigate if Dutch non-native speakers of Greek were able to maintain correct peak alignment times in their L1. The materials and procedure were the same as in experiment 1, as for the participants, only groups D and DG were required for this experiment. The results from this second experiment showed a difference in peak alignment times in both sets of sentences in Dutch for both groups; this difference however was smaller in the DG group, and therefore non-native like. From both these experiments, Mennen concluded that Dutch on-native speakers of Greek fail to produce native-like peak alignments in their L1 and L2, which can be interpreted as L1 phonetic attrition. In 2012, Chang conducted an experiment with the goal of examining the extent to which the L1 can change during L2 learning in beginner L2 learners, and also if the L1 would be affected within the first weeks of acquisition. For this experiment, two groups of participants were recruited: an L2 learner group, consisting of 36 adult nave speakers of American English learning Korean and a control group consisting of nine native Korean speakers. The L2ers group lived in a South Korean university campus and were starting an intensive six week course of introductory Korean (the equivalent of a semester of college-level Korean classes) The participants had no significant previous exposure to Korean and although they were living in Korea, their interactions were limited to other L2 learners. The materials in this experiment consisted of 22 Korean and 23 English monosyllabic items. There were 15 critical items beginning with plosives. The participants were asked to read the monosyllables and their VOT for the critical items was recorded. The results from this experiment showed that by week five, phonetic attrition of the learners’ English in approximation to Korean. That is to say, the VOT of the learnersà ¢â‚¬â„¢ English plosives stopped being native-like and drifted into being more like the Korean stops they had been learning. The learners’ production of English voiceless stops and Korean aspirated stops lengthened in VOT in a manner that suggests they were coordinated. From this experiment, Chang concluded that phonemic attrition can occur rapidly, in a class-room setting, due to cross-linguistic interference even during the first weeks of instruction. The next study, by Mayr et al. (2013), investigates whether L1 attrition has occurred in the speech of a monozygotic twin who emigrated from the L1 environment 30 years ago. This was tested by comparing her speech productions to those of her identical twin sister, who has been living in the L1-speaking environment all her life. The participants consisted of identical twin sisters MZ and TZ, both of which were consecutive Dutch-English bilinguals. They were 62 years old at the time of the study. Their language background is as follows: MZ and TZ grew up together in the Netherlands, where they acquired their L1. In high school, both were introduced to English as their L2 and later acquired jobs in an international telecommunications company, where they only spoke English. At age 32 MZ left the Netherlands to live in the UK, where she had a daughter (also Dutch-English bilingual). MZ reported to preferring English in her everyday life, but speaks both Dutch and English with her daughter (she also reported frequent code-switching with her daughter). In contrast, TZ stayed in the Netherlands her whole life and stopped using English once she left her telecommunications job. The materials consisted of 20 monosyllabic Dutch target words and 20 monosyllabic English target words. The participants were asked to produc e each target word four times, randomly, in the following fashion: â€Å"I say X† (for English targets) and â€Å"Ik zei X† (for Dutch targets). This resulted in 80 Dutch tokens and 96 English tokens per participant. The researchers measured the VOT of plosives in both languages. The data for each language was recorded in different days (appropriately far from each other) to avoid the effects of language suppression and activation during the process. The results of this experiment showed clear phonetic attrition in MZ’s production of voiceless plosives, which indicate cross-linguistic assimilation patterns. She produced VOT values that are longer than the Dutch norm, while TZ’s VOT values were perfectly within the Dutch norm. MZ’s VOT values were much more similar to her English VOT values than to her sister’s Dutch VOT values. The researchers concluded that this difference was caused by cross-linguistic influences from MZ’s L2 into h er L1, which caused L1 attrition. They also mentioned that MZ’s code switching interactions with her daughter might have a large part in her L1 attrition, since bilinguals that code switch are more likely to be perceived as foreigners or more heavily accented by native speakers. The last study, by de Leeuw et al. (2010), investigated how the acquisition of an L2 affects the accentedness of the L1 in two different consecutive bilingual groups with different L2s by comparing them to monolingual native speakers of their L1. For this experiment, 34 German immigrants in Anglophone Canada, 23 German immigrants in the Netherlands, and five German monolingual controls in Germany were recruited. The speakers were questioned on different aspects of their language usage, such as the frequency with which they used their L1, or if they code-switched between languages (this question was not asked explicitly). A group of 19 German listeners were also recruited. They had a minimal or non-existent knowledge of English and Dutch and were not bilingual. The materials consisted of speech samples of a film retelling (not a script, but a scene to describe spontaneously). The participants were asked to record the speech samples in their own homes to ensure their comfort. One speech sample from each participant was obtained and then presented to the group of 19 German judges, which then assessed the speech samples in a scale from 1(certain of non-native status) to 6 (certain of native status). The results showed that biling ual speakers (both English and Dutch as L2) are more likely to be perceived as foreigners than the German control group. Also, that the amount of informal use of the L1 does not impact on the degree of perceived foreign accent, and that speakers who use this language for professional purposes are less likely to be perceived as foreigners. From these results phonetic the bilingual speakers can be concluded to experience L1 phonetic attrition, which would explain why their L1 production was perceived as foreign. In the present paper, the possibility of phonetic attrition as a result of acquiring a second language was assessed. The results from the previously discussed experiments all point towards the obvious conclusion that phonetic attrition can be caused by cross linguistic influence from the L2 into the L1. The results also show that phonetic attrition can occur rapidly among beginner L2 learners in classroom settings, but that it is more prominent in immersion settings, such as that of immigrants. Although phonetic L1 attrition, and L1 attrition in general, is a common phenomenon among immigrants and there is no evidence that it affects L1 speech in a way that prevents other speakers of the language from recognizing what has been said, there is a prominent negative opinion about the process. This could be caused by the pride that countries take in their languages and how their languages are representative of their traditions. Even then, L1 attrition should be regarded as a completely normal process, as it does not hinder, in any way, the ability of a person to communicate in their L1. Further studies of L1 attrition could help dispel the negative views that surround the subject, as it is an area not yet developed completely. For example, a better definition of the word ‘loss’, used to describe the process, might help dispel the stigma behind attrition. The ‘loss’ of the native language does not give any indication as to how permanent or irreversible i t is. It also does not provide any clue as to how deeply it affects the L1 and how it might impact the lives of those who go through this process. References Chang, C. E. (2012). Rapid and multifaceted effects of second language learning on first language speech production. Journal of Phonetics 40, 249-268. de Leeuw, E., I. Mennen J. M. Scobbie. (2013). Dynamic systems, maturational constraints and L1 phonetic attrition. International Journal of Bilingualism 17:6 Mayr, R., S. Price I. Mennen (2012). First language attrition in the speech of Dutch–English bilinguals: The case of monozygotic twin sisters. Bilingualism: Language and Cognition, 15.4, 687-700. Mennen, I. 2004. Bi-directional interference in the intonation of Dutch speakers of Greek. Journal of Phonetics 32, 543-563.

Overall Banking of Bank Asia Limited

[pic] PART A INTRODUCTION OF THE REPORT [pic] [pic]1: Introduction [pic] 1. BACK GROUND OF THE STUDY [pic] Bank is a financial institution whose main aim is to earn profit through exchange of money and credit instruments. A banking company must perform both of the essential function accepting of deposits and lending or investing the same. If the purpose of acceptance of deposits is not to lend or invest, the business will not be called banking business. It may be said that banking in its most simple form, is as old as authentic history. As early as 2000 B. C. Bany Lonians has developed a system of banks.In ancient Greece and Rome the practice of granting credit was widely prevalent. According to some authorities the word â€Å"Bank† is derived from the words banco, bancus, banque or bance. All of these words mean a bench upon which the mediaeval European bankers used to sit with their coins to transact banking business. When a banker failed to meet his obligations, the angry p eople used to break up his â€Å"banco†. The account for origin of the word â€Å"Bankrupt† which means bank failure but whatever be the origin of the bank, the word came to be used in Europe from the middle age in connection with the business of bank.Money also links the history of banking. It created a logical necessity of banks. However, the birth of present day banking is not sudden. It has come to its present stage through a process of development. During the last decade, banking became the most competitive industries of Bangladesh with a huge amount of growth. A large number of new banks have made their way in the industry and yet there are more to come. In such a highly competitive service industry, ‘customer satisfaction’ is a very important factor to consider. High customer atisfaction and loyalty give an organization a better base than its competitors and allows it to flourish in the industry. 2. OBJECTIVE OF THE STUDY [pic] General Objective The general objective of preparing this report is to fulfill the requirement of project work as well as completion the BBA Program through gaining the experience and view the application of theoretical knowledge in the real life. Also find out the Operational Process of the Bank and it’s overall Performance. Project Objective The objectives of this report are the followings: Get introduced with the idea of â€Å"Customer Service Quality† in Bank Asia Ltd. ? Introduce with the Bank service quality assessment tools ? Techniques to win a strong customer base ? To know the expectations of customers of Bank Asia Ltd. ? To analyze different activities of different desk. ? To analyze different rules and regulations of the Banking System. ? To analyze the procedures of making loan. ? To analyze how to provide better customer service. ? To analyze how bankers introduce their product to the clients and customers. To know how people communicate with clients, customers and head offic e about different purposes and how they use information system. ? To Know the position of Bank Asia Ltd in the Market ? To know the study’s and conditions of overall performance ? To make some recommendations and conclusion to further the development of Retail products of Bank Asia Ltd. 1. 3 Methodology of the study [pic] To make the report more meaningful and presentable, two sources of data and information were used widely. Both primary and secondary data sources were used to prepare this report.The nature of this report is descriptive with some survey or using sampling method. Most of the necessary information has been collected by a questionnaire, officers working in Retail Banking. 1. 4 DATA COLLECTION [pic] Both the primary and secondary forms of data are used to make the report more rich and informative. The details of these sources are gives below: Primary Sources Most of the information was acquired by discussing with the officers working in the Patherhat Branch of Bank Asia Ltd. Observation and work experience with different divisional in-charges and suggestions of many executives of the bank.Secondary Sources Annual Report of the Bank Asia Limited. Various books, articles, compilations etc. Websites of the Bank. Instruction circular of Head Office, brochures of different banks, newspapers and magazines regarding banking issues, seminar papers and so on. 1. 5 LIMITATIONS [pic] The report was not free from limitations. The study has been conducted on the subject of â€Å"Activities in Bank Asia Limited†. The Officers of Bank Asia have provided all the necessary information with his best abilities. Key limitations of the study are as follows: The internship is a very short period of time. During this short period it is very difficult to study about Bank Asia properly. ? The data and information collected from Bank Asia was not clearly related with the topic. ? The study was not successfully completed due lack of knowledge of banking profession. ? Some data and information was not provided by Bank Asia due to maintain secrecy. ? The data that are collected contained lots of information so it is very difficult to represent all information concisely. ? Bank is a very busy organization with comparison to others.There are rushes of people for about whole the day and the officers have to transact with them. So it is very much tough for Credit Officers to allocate time for me. [pic] PART B COMPANY PROFILE [pic] [pic]2: COMPANY PROFILE [pic] 2. 1 ABOUT BANK ASIA [pic] Bank Asia is one of the renowned and successful banks in Bangladesh established in 1999. The paid up capital of the Bank is 1116 million. With in very short time Bank Asia has established itself as one of the fast growing local private Bank. Now it has 66 branches in its network. It has own ATM service.It provides ATM service through other banks too. Mr. A. Rouf Chowdhury is the Chairman of Bank Asia. Bank Asia is operated by the experienced, qualified, professional management teams whom have exposure in the international market. In the year 2003 the Bank again came to the limelight with over subscription of the Initial Public Offering of the shares of the Bank, which was a record (55 times) in our capital market’s history and its shares commands respectable premium. Bank Asia is maintaining it’s competitiveness by leveraging on its Online Banking Software and modern IT infrastructure.It the pioneer amongst the local Banks in introducing innovative products like SMS Banking and under the ATM Network the Stelar Online Banking Software enables directs linking of a client’s account, without the requirements for a separate account. Bank Asia has long experience in the financial sector of our country. By their programmatic decision and management directives in the operational activities, the Bank has earned a secured and distinctive position in the banking industry in term of performance, growth and excellent manage ment. 2. 2 CORPORATE INFORMATION[pic] ? Letter of intent received : 24/02/1999 First meeting of the Promoters held: 15/04/1999 ? Certificate of incorporation received: 28/09/1999 ? Certificate of commencement of Business : 28/09/1999 ? First meeting of the board of Directors held: 01/10/1999 ? Banking license received : 06/10/1999 ? First branch license received: 31/10/1999 ? Inauguration of Bank : 27/11/1999 ? Date of publication of Prospectus : 29/06/2003 ? Date of IPO Subscription : 23/09/2003, 24/09/2003 ? Date of first share trading in Bourse : 08/01/2004 ? Date of agreement with CDBL : 20/12/2005 ? Date of first scrip less trading : 30/01/2006 Numbers of Promoters: 22 ? Numbers of Directors: 11 ? Numbers of Branches : 66 ? Auditors : S. F. Ahmed &CO. Chartered Accountants House #25, Road # 13A, Block- D, Banani, Dhaka- 1213. ? Registered Office: Tea Board Building (1st floor) 111-113, Motijheel C/A, Dhaka – 1000, Bangladesh. 2. 3 MANAGEMENT HIERARCHY OF BANK ASIA LIMIT ED [pic] 2. 4 MISSION STATEMENT OF BANK ASIA [pic] To assist in bringing high quality service to our customers and to participate in the growth and expansion of our national economy.To set high standards of integrity and bring total satisfaction to our clients, shareholders and employees. To become the most sought after bank in the country, rendering technology driven innovative services by our dedicated team of professionals. 2. 5 VISION OF BANK ASIA [pic] Bank Asia’s vision is to have a poverty free Bangladesh in course of a generation in the new millennium, reflecting the national dream. Our vision is to build a society where human dignity and human rights receive the highest consideration along with reduction of poverty. 2. 6 COMMITMENT & CULTURE OF BANK ASIA LTD. pic] 2. 6. 1 Social Commitment: Though the purpose of Bank Asia is obviously earning profit, but the promoters and equity holders are aware of their commitment to the society to which they belong. 2. 6. 2 Corpor ate Mission: †¢ To provide high quality financial services in export and import trade. †¢ To provide excellent quality customer service. †¢ To maintain corporate and business ethics. †¢ To become a trusted responsibility of customer’s money and their financial advisor. †¢ To make their stock superior and rewarding to the customers/ share holders. †¢ To display team sprit and professionalism. To have a sound capital base. 2. 6. 3 Corporate Culture: Bank Asia is one of the most disciplined banks with a distinctive corporate culture. Here we believe in shared meaning, shared understanding and shared sense making. Our people can see and understand events, activities, objectives, objects and situation in a distinctive way. They mould their manners and etiquette, character individually to suite the purpose of the bank and the needs of the customers who are of paramount to us. The people in the bank see themselves as a tight knit team/ family that belie ve in working together for growth.The corporate culture we belong has not been imposed; it has rather been achieved through our corporate culture conduct. [pic]3: TECHNOLOGY AND INNOVATION [pic] 3. 1 DELIVERY CHANNEL [pic] Focusing of the need for increasing customer’s service delivery point Bank Asia has been continuously adding new items. Their delivery channels now include 32 branches one booth, ATMs, internet banking, POS machine of Dutch Bangla Bank Ltd. and mobile banking. 3. 2 BRANCH NETWORK [pic] Bank Asia intends to achieve to attain balanced growth and expansion of its branch network.Aiming to extend their service and to increase their reach rapidly to their growing and valuable clients. Bank Asia always looking for opportunities for adding more branches to their growing network. 3. 3 ATM [pic] Bank Asia’s ATM Service has been well embraced by the clients since it provides them most flexibility in handling cash money and ensures uninterrupted banking faciliti es round the clock. In the face of growing demand they arranged for addition of new ATMs and set up 10 additional machines during the year 2007.Now they have ATMs of their own also they have under share arrangements 93 ATM E-cash booths and 226 ATMs of Dutch Bangla Bank Ltd. 3. 4 INTERNET BANKING [pic] Internet banking facilities change their business process, since many customers fell comfortable to execute transaction through internet. The transaction through internet has grown very fast in the recent year. Their internet banking further improved in 2007 and their customer can change their profile, stop payment of issued cheques, see the status of cheques, request a cheque book etc. n addition to existing facilities like fund transfer, balance and transaction enquiry etc. 3. 5 CREDIT CARD FACILITIES [pic] Bank Asia now provides credit card to its customers and clients. Through this card a client can draw money from any bank. [pic] PART C GENERAL BANKING(AN OVERVIEW) [pic]4: GENERA L BANKING (AN OVERVIEW) [pic] 4. 1 Banking Service of Bank Asia Ltd. [pic] Banking Services General Banking Credit/Advance Foreign Exchange CashCash Credit (HYPO)Import AccountsCash Credit (PLEDGE)Export RemittanceCash Credit SchemeRemittance Clearing House Lease FinancingCustomer Service Saving Overdraft 4. 2 CUSTOMER SERVICE[pic] Accepting Deposit: There are three kinds of deposits in Bank Asia those are as follows: a) Demand Deposit. b) Time Deposit. c) Scheme Deposit. a) Demand Deposit: The deposit from which depositors can withdraw money without any notice is demand deposit. These demand deposit also three categories those are as follows: 1) Current deposit (CD Account). 2) Saving Deposit (Saving Account). 3) Short Term Deposit (STD Account). b) Time Deposit: This deposit is called FDR (Fixed Deposit Regular).The amount in this account is payable only after time stipulated. There are three types of time deposits those are as follows: FDR # One Month 10% # Three Month 12. 5% # S ix Month 12. 5% # One Year 12. 5% # BASP 14% C) Scheme Deposits: With the growth of the middle classes and classes of people having a monthly and regular source of income, from which people deposit a specific amount in the Bank at a regular interval of time, is called Scheme Deposit. The following accounts are under Scheme Deposit A/C: 1. Deposit pension Scheme (DPS),2. Monthly Saving Scheme (MSS), 3.Monthly Income Scheme (MIS), 4. Super Saving Scheme (SSS),5. Multi plus Saving Scheme (MPSS). 4. 2. 1 ACCOUNTS OPENING PROCEDURE [pic] To open a new account an applicant has to maintain number of formalities. Bank’s officer also is careful whether necessary documents are provided by the new account opener. To open a new account following formalities have to be maintained: ? An introducer who introduces new account holder to the bank. ? Two copies of passport size recent photograph attested by the introducer. ? Account opening form duly filled. ? Signature card duly signed. One co py of photograph of nominee. ? After fulfilling the above formalities, Bank provides to the customer a deposit slip book and a cheque book which is marked by his new account number. ? If it is joint account each and every person has to provide their details and signed into the account opening form. ? Letter of thanks to the account holder and introducer For Partnership firm: If it is a Partnership firm there is some additional formalities have to be maintained, those are as follows: ? Partner’s signature ? Partner’s name and address. ? The nature of the firm’s business Two copies of photograph for each and every partner, duly attest by the introducer. ? Account must be introduced properly. ? Introducer’s signature on account opening form has to verify by an officer under full signature. ? Certified true copy of the memorandum of the firm. ? Registered partner ship deed. ? In case of joint account, operational instructions are to be signed by the joint acc ount holders. For proprietorship business: ? Declaration of proprietorship ? Photocopy of Business trade license. ? Account agreement form. ? Photocopy of TIN certificate. For Limited Company: Certified true copy of Memorandum & Articles of Association of the company. ? Latest audited balance sheet of the company. ? Latest copy of company’s income statement. ? Certificate copy of incorporation of the company for inspection and returned with a duly certified photocopy for bank’s record. ? Certificate from the registered of the joint stock companies that the company is entitled to commence business (in case of public limited co. for inspection and return) along with a duly certified photocopy for bank’s record. ? Name and address of the board of directors. ? Authorized signature. Extra resolution of the board, general meeting of the company for opening the account and authorization for its operation duly certified by the Chairman/ Managing Directors of the company . ? Full name of the company and full address of head office. General condition for opening current and saving account: ? At least Tk. 2,000/- for current account and Tk. 1,000/- for saving account has to deposit while account is going to open. 4. 2. 2 ISSUE OF DUPLICATE CHEQUE BOOK [pic] When an account holder loss his cheque book he has to inform it to the bank. Then bank stop any amount from that account.Account holder has to apply to the bank through application to new cheque book. Then fresh cheque book is issued instead of lost one after verification of the signature of the account holder from the specimen signature card and on realization of required exercise duly only with prior approval of manager of the branch. Cheque of the new cheque book is recorded in the ledger card and signature card ass usual. Series number of lost book is recorded in the stop payment register and caution should be exercised to guard against fraudulent payment. 4. 2. 3 CLOSING OF AN ACCOUNT [pic]The re are some reasons for which account may be closed those are as follows: ? If the customer is desirous to close the account. ? If the bank finds that the account is inoperative for a long duration. ? If garnishee order is issued by the court of Bank Asia. ? To prevent money laundering some times Bangladesh Bank order to the bank to close the account of the black money holder. To close the account, the cheque has to be returned to the bank. Bank Asia takes all the charges by debiting the account and remaining balance is then paid to the customer. Necessary entries are given to the account closing register and computer. . 2. 4 ISSUING OF PAY ORDER [pic] A pay order is an instrument from one branch to another branch of the same bank to pay a certain sum of money to the person there on or to his order. Unlike the cheque, there is no possibility of dishonoring pay order because before issuing PO, bank takes the money of the pay order in advance. The pay order purchaser has to apply in a prescribed form with a credit voucher for the amount of pay order and other credit vouchers for commission and VAT. 4. 2. 5 TELEGRAPHIC TRANSFERS (TT) [pic] TT is the quickest method of transferring funds from one place to another.The remitting branch sends a telegraphic/ telephone message to the other end, to pay a certain sum of money to a named payee. Such a message is usually sent in code language. Prefixing or suffixing a check cipher authenticates the message. A check cipher for a remittance is worked out on a test key table, access to which is allowed only by authorized officers. The codebook is always kept in the custody of authorized officers. All T. T. are following by written confirmations under the signature of authorized officer of the remitting branch. The receiving branch, after thoroughly checking the telegraphic message, acts on it. . 2. 6 ISSUING CERTIFICATE [pic] Bank Asia provides different certificates to its clients and customers. It provides Bank Certificate to its clients for opening BO account and deduct Tk. 200/- as service charge. Bank Asia provides solvency certificate too to prove that their client is financially solvent. This solvency certificate is needed if client is willing to go to abroad or opening new business. 4. 3 ACCOUNTS DEPERTMENT [pic] Following things are done by the Accounts Department: ? Pass outward instrument to the clearing house. ? Pass inward instrument to respective department. Return instrument in case of dishonor. ? Prepare OBC and IBC for the respective branch and head office. ? Verify daily’s cash expenses and issuing cash voucher sleep for different necessary daily expenses. ? Issuing credit voucher for remittance coming from abroad. ? Receiving clearing cheque from teller department and bank wise separate the cheques and send those to the clearing house. ? Recording of return cheque from different banks and back to return it to the clients. ? Prepare OBC request letter to head office for collecti ng fund out side of the city. The following entries are given if the cheque is honored.Customer A/C Debit Bank Asia general A/CCredit Bank Asia Principle Branch clears its cheque through the head office as well as the cheque of other branches, because it is only permitted. The other branches send the instrument through IBCA. Bank Asia principle branch act as an agent in this case. For this the concern branch gives the following entries: Bank general A/C Debit Customer’s A/C Credit If the instrument is dishonored, the instrument is returned to the concerned branch through IBCA along with the following entries: Incase of return for inward instrument. Bank general A/CDebit Customer’s A/CCreditIncase of return for outward instrument: Customer A/C Debit Bank general A/CCredit Incase of returning an instrument the respective officer usually looks for following reasons: ? Insufficient fund ? Drawer’s signature differs. ? Amount in word and figure differ ? Refer to draw er ? Stop payment ? Not arrange for ? Effect not cleared may be presented again. Receiving cheque for collection: In Bank Asia, cheques of its customers are received for collection from other banks. In case of receiving cheque, following points should be checked. ? The cheque should not carry a date older than the receiving date for more than 6 months.In that case it will be a ‘stale cheque’ and it will nit be allowed for collection. Again the date of the cheque should not be more than one day forward than the receiving date. ? The amount in figures and words in both sides of the pay-in-slip should be same with the amount mentioned in the figure and word in the cheque. ? The name mentioned in the cheque should be same in both side in pay-in-slip and it should be the same with the name mentioned in the cheque. ? The cheque must be crossed. 4. 4 CREDIT DEPERTMENT [pic] Consumer Credit is a part of Credit Department which involves in generating loan to the client.Bank Asia Station Road Branch provides four categories of loans those are as follows: 1. Consumer Durable Loan. 2. Auto Loan. 3. House Finance. 4. Unsecured Personal Loans. 4. 4. 1 HOUSE FINANCE [pic] Regulations for House Finance Loan: ? House Finance Loan is provided for the long period of time (Maximum 15 years including 1 year grace period). ? Loan to price ratio: The loan to price ratio is 80%. It means bank finance 80% amount of required amount. Bank provide loan for the construction which is already completed up to ground floor. ? Rate of interest of house finance loan of Bank Asia is 16%. ? Loan size: Loan Size is Tk. 3, 00,000. 0 to Tk. 50, 00,000. 00. ? Maximum Exposure (Bank Equity) 20%. ? Age of the applicant must be between 25-65 Years. ? DBR: DBR (Debt Ratio) have to 40%. ? Processing Fee: 0. 5% or 5000/- whichever is higher. 4. 4. 2 CLOSING OF AN ACCOUNT [pic] Regulation for Auto Loan: ? Auto Loan is provided for purchasing new vehicle. ? Loan to price ratio: If it is recondit ion car bank will finance 80% of the total price and if it is new vehicle bank will finance 90% of the total price. ? Rate of interest of Auto Loan is 16%. ? Loan size: Loan Size is maximum Tk. 20, 00, 000. 00. ? Maximum Exposure (Bank Equity) 20%. ? DBR: DBR (Debt Ratio) have to 40%. Tenor: Auto Loan provided for 60 months (for recondition vehicle), and for 72 months (new vehicle). ? Processing Fee: 1% or 5000/- whichever is higher. ? Age of the applicant must be between 25-65 Years. An application is provided to BRTA as if the vehicle is registered at the name of Bank Asia & the applicant. 4. 4. 3 CONSUME DUALE LONE [pic] Consumer Durable Loan provided to business man as financial assistant. There are some rules and regulations for consumer durable loan those are as follows: ? Loan size: Loan Size is Tk. 50, 000. 00 to Tk. 5, 00,000. 00. ? Rate of interest of Consumer Durable Loan is 17%. Maximum Exposure (Bank Equity) 40%. ? DBR: DBR (Debt Ratio) have to 33%. ? Tenor: Auto Loan p rovided for minimum 6 months or maximum 48 months. ? Processing Fee: 1% or 1000/- whichever is higher. ? Age of the applicant must be between 25-57 Years. ? Loan to price ratio 70%. 4. 4. 4 UNSECURED PERSONAL LONE [pic] Unsecured Personal Loans for service holders, business man will not apply for this type of loan. There are some rules and regulations for Unsecured Personal Loans those are as follows: ? Loan size: Loan Size is Tk. 25, 000. 00 to Tk. 5, 00,000. 00. ? Rate of interest of Consumer Durable Loan is 17%. Maximum Exposure (Bank Equity) 20%. ? DBR: DBR (Debt Ratio) have to 33%. ? Tenor: Auto Loan provided for minimum 12 months or maximum 48 months. ? Processing Fee: 1% or 1000/- whichever is higher. ? Age of the applicant must be between 25-57 Years. ? Loan to price ratio: Not applicable. 4. 4. 5 NECESSARY DOCUMENTS FOR A LOAN PROSESSING [pic] ? Latest license copy provided by the city corporation (Trade License). ? TIN Certificate. ? Nationality certificate/ Passport. ? In come statement (Last 6 months). ? Statement of purpose of loan. ? Reference. ? Guarantor’s information and his/her photograph. Utility bill (telephone bill, electric bill etc). ? Necessary information of existing assets and liability. ? Bank transaction last six months. ? Sources of funds from which borrower can repay the loan. ? Received security advance cheque against loan amount which is properly signed by the borrower. ? Joint necessary stump with the loan application book. Stamp charge may receive on cash or adjust from the account of the applicant. 4. 4. 6 GENERAL POLICY GUIDELINE [pic] ? Bank Asia make loan to the reputed clients. ? Encourage lending to socially desirable, nationally important and financially variable sector. Satisfactory security and collateral is required including source of repayment both primary and secondary source. ? Bank Asia may consider terms loan with maturity up to five years. ? Bank Asia extent credit facilities to the area, which the branc h located and size and ability of its stuff to supervise and monitor the same also considered. ? Maximum size of the loan port folio. ? The banking corporation act 1991 restricts lending to any single obligor or a group of companies up to 15% of the capital funds of bank without having approval of Bangladesh Bank.With the Bangladesh Bank the maximum limit can go up to 100% of the capital of the bank. 4. 4. 6 CIB REPORT [pic] Bangladesh Bank established Credit Information Bureau (CIB) with a view to provide information of the borrower to the schedule banks as per requirement. It is one of our credit policies that the bank wilts not sanction/ disburses any loan facility to a defaulter. Therefore to process a loan CIB report is mandatory one. So by CIB inquiry we can get the report on our clients from Bangladesh Bank. As per credit policy a Loan outstanding of Tk 50,000. 0 and above must be reported to Bangladesh bank Inputs the information of all the borrower status in CIB report whet her he is defaulter or not. So the purpose of CIB is to get the borrower(s) credit information with a view to sanction a loan. This is very important because without having CIB a loan cannot be sanctioned. It is also a tool for discourage loan defaulter in our country. CIB functions can be divided into two classes: CIB Inquiry. CIB Reporting. CIB INQUIRY: The following forms are required for CIB Inquiry: 01. Letter of Undertaking (Annexure – Ka) to be obtained from the individual client. 02. Inquiry Form: CIB – 1AIt covers the information of the debtors / individual borrower or company. Name ET address is mentioned here. It is to be filled up by the bank in Capital letter/ type. 03. Inquiry Form: CIB – 2A For institutional client this is necessary. It covers the information of the owners of the concerned borrowing company/firm. In case of individual client this form is not necessary. 04. Inquiry Form: CIB – 3A This form covers the information of group rel ated business concern of the borrower and any of its owners. Special Note: The name of the borrower / owners should be mentioned in full and must not be abbreviated.CIB REPORTING: The followings forms are required to report to Bangladesh Bank at monthly or quarterly basis. In case of loan limit one crore ET above it is need to be reported monthly and the entire loan amounting Tk. 50,000/- above are required to report quarterly. Form: CIB-1This from is related to borrower information only. Proper sector code and other information should be incorporated properly. Form: CIB – 2 This form is related to the owner(s) information of the borrowing company. Owner’s code and other information should be incorporate properly. Form: CIB – 3This form is related to group / affiliated concern(s) information of the borrower and or any of its owners. Form: CIB – 4 This form represents the credit exposure of the borrower with the reporting bank. Dotted boxes are need not re quired to be reported. Economic purpose code, security code, Classification status and other information should be incorporated property. Form: CIB – 5 This form is related to the guarantor(s) information of the borrower. All the form should be filled in full name with proper address, Abbreviated name are not acceptable. The impact of CIB in our country is very positive. CIB discourage loan defaulters.A loan defaulter cannot participate in any election as a candidate. It is also a way to harass the defaulter socially. At the initial stage of CIB [about 1990] total classified Loan was detected 41 %. By introducing CIB the percentage of classified loan could be minimized. So indirectly it helps our economy. It also helps the schedule bank by way of providing information as per requirement. [pic] PART D PERFORMANCE EVALUTION BANK ASIA (PATHERHAT BR. ) [pic]5: PERFORMANCE EVALUTION BANK ASIA (PATHERHAT BR. ) [pic] 5. 1 DEPOSIT [pic] Bank Asia, Patherhat Branch launched it operati on on 13th April,2012.AD The deposit volume of Bank Asia Ltd, Patherhat Branch, Chittagong is continuously increasing. The deposit amount is 19 crore at |April,2012. Through the following table the deposit position of Bank Asia Ltd Branch is shown. Showing monthly Deposit of Bank Asia Ltd. Patherhat Branch from the month of December,2011 to April,2012. Deposit (Amount in Crore) |Month |December |January |February |March |April | |Deposit |167446961 |174431349 |178152397 |173798455 |190064299 | 5. 2 ADVANCE [pic]The credit volume of Bank Asia Ltd, Patherhat Branch is increasing day by day. Showing monthly Deposit of Bank Asia Ltd. Patherhat Branch from the month of December,2011 to April,2012. Loans and Advance |Month |December |January |February |March |April | |Loans and Advance |12442268 |9877521 |10921573 |15813095 |19803015 | 5. 3 TOTAL INCOME [pic] The total income of Bank Asia is increasing day by day. Net loss of the branch is decreasing day by day by its acclerated efforts t o go the horizon of Profit. Month |December |January |February |March |April | |Total Inocme |1585091 |1760171 |1595499 |1777016 |1957001 | 5. 4 TOTAL EXPANSE [pic] With expansion of opeation of the branch, the total expense of the branch is incrasing day by day. |Month |December |January |February |March |April | |Total expense |3236019 |2337849 |9169238 |2372934 |2407706 |Position for the month of March, 2012:- |Particulars |Monthly Position of February 2012 |Monthly Position of March 2012 |Cumulative up to March, | | | | |2012 | |Total Deposit |178,152,397. 55 |173,798,455. 59 |173,798,455. 59 | |Total Advances |10,921,573. 95 |15,813,095. 60 |15,813,095. 60 | |Interest Income |1,571,766. 70 |1,745,422. 9 |5,052,804. 32 | |Other Income |23,732. 57 |31,593. 58 |79,882. 32 | |Total Income |1,595,499. 27 |1,777,016. 70 |5,132,686. 35 | |Interest Expenses |1,393,856. 72 |1,488,478. 72 |4,387,861. 15 | |Other Expenses |775,381. 63 |884,456. 00 |2,492,141. 53 | |Total Expenses |2,169,2 38. 35 |2,372,934. 4 |6,880,002. 68 | |Net Provisional Profit/Loss |(573,739. 080 |(595,918. 77) |(1,747,316. 33) | |Foreign Inward Remittance |2,415,193. 08 |1,984,934. 01 |6,289,562. 22 | of Bank Asia, Patherhat Branch is given below– [pic] PART E JOB PART [pic]6: JOB PART [pic] 6. 1 JOB DESCRIPTION [pic] In order to achieve best service quality Bank Asia has separate department called â€Å"CUSTOMEN SERVICE DEPARTMENT†, which is responsible of maintaining over all services of the bank to satisfy customers.To establish world class guest experience in all its operations it mainly focusing on people, infrastructure, technology, products and process. In order to ensure such experience Bank Asia always looks for enthusiastic people as employee and interns as well. I was doing the Internship under customer service depertment from January 25March, 2010 to May 25, 2012 in Patherhat branch. 6. 2 KEY RESPONSIBILITIES [pic] ? Ensuring first hand services to the client. ? Keep observing the service activities during the service hour. ? Guiding lost clients to have proper services. ? Having clients suggestion and complains and reporting to BM. Ensuring clients solutions and quality services. ENSURING FIRST HAND SERVICES TO THE GUEST: [pic] Bank is a financial institution so it is very tuff for a guest to know each service point. They sometimes come up with such problems for which they need not to talk to customer service manager or Branch manager. Like – how to write a deposit slip or how to use ATM card in booth etc. in that situation my primary duty was to greet them so that they rely upon me to have on the spot service. On the other hand my primary duties are understanding guest’s problem and guide him or her to talk with the right person on the right desk.KEEP OBSERVING THE SERVICE ACTIVITIES DURING THE SERVICE HOURS: [pic] During the service hour, many unusual situations may arise. So my another duty was to keep looking into those situat ions and make instant solutions like keep looking whether staff behaving the way they should behave or not. To look after whether any staff is ignoring any customers or not, was my another job duty. GUIDING LOST GUESTS TO HAVE PROPER SERVICES: [pic] It is usual situation that different professions people come to bank every day. Some profession people come to bank for the first time and doesn’t know verall service arrangement of the bank. They enter into the branch and starts wondering around within the bank. They get completely lost. So, my responsibility was to listen and guide them in a proper way. HAVING CUSTOMER SUGGESTION AND COMPLAINTS [pic] Since each branch is a touch point for the bank so it’s the better option for SQ department to have better guest experience. Another duty is to collect such suggestions and complain from guests and reporting to the Branch Manager. ENSURING CUSTOMER SOLUTION AND QUALITY SERVICES [pic] A guest should have a complete solution of a problem from branch.If it is not possible for customer service officer then take him/her to customer service manager even if it is not possible for the CSM then take him/her to BM. In the meanwhile I have to ensure the quality service to the guest. 6. 3 DIFFERENT ASPECTS OF JOB [pic] There are five essential areas to excellence in guest experience. Bank Asia Client experience standard will apply it the five aspects for excellence in guest experience listed below— 1) People 2) Premises 3) Papers 4) Processes and 5) Practices People: The team who serves the clients. Premises: The location or place where we serve the clients. Papers: The documents we use to provide and receive information and to communicate with our clients and colleagues. Process: the process that enable us to delight our clients. Practices: the way we interact and talk with our clients. For keep concentrating on service issues, Bank Asia has prepared client experience fundamentals for its entire team me mber. Bank Asia’s client standards are— o BOLD: All team members are will be bold and on behalf of their clients and colleagues. They will be first to greet, first to listen and first to make any suggestions.They are the persons who satisfy the demands of the clients even if they are unexpressed o RELIABLE: The team member will take full ownership in serving their clients to their complete satisfaction o APPEALING: The team members have to ensure that all clients touch points are appealing and inviting o CONSISTENT: The team members will ensure that their clients experience quality is consistent in all aspects across all clients service point all the time. Apart from the above mentioned jobs, I was appointed for following works as well. Software called Stelar where I have to do: CIF (Customer Information Form). A/C verify & close FDR, DPS opening Cheque book, ATM card issue, Active. My major job purpose & principle accountabilities in the banks are as follows: Ensu re account opening, modification, closing, and ATM card & Cheque book requisition and remittance activities. Implement client service strategies to achieve Bank Asia objective and plans Ensure quick resoling of client quires and issues Efficiently handle customer complains Properly maintain FDR, ATM, Account and other registers Receiving checks, issue cheque book, Fund transfer Verifying check book register, Customer Signature verification Writing pay order, Statement inquire Checking balance as per individual customer request Providing all kinds of general banking information to the customers Issuing check books and posting them into the system. 7: RECOMMENDATION [pic] ? Since the branch is situated in a suitable place, so it should introduce ATM Booth of its own very soon. ? Clearing Department should be under online. ? Locker should be introduced. ? To reduce the working presure of the existing employees new capable employees should be employed. Since there are huge numb er of coverage loan, a recovery team should be introduced. ? Banks marketing policy should be more stronger to influence big corporate clients joint with them. ? Bank Asia can introduce about their product and service through different TV channels. So that every initiative of the bank can go at the door the customers. ? More training facilities should be introduced for the junior officers. 8: CONCLUSION [pic] Bank Asia Limited is one of the most renowed growing bank in the country. It is true that Bank Asia increase its growth and popularity with in very short period of time.It has ensured because they have efficient, capable, professional, talent work force. All the officers are very much comitted, helpful and cooperative so that necessary information accumulate through this report. I wish total success of Bank Asia Limited, Pather Hat Branch, and special thanks to Mr. Niaz Ahammed Rashed (FAVP & Manager), SantoshKumar Bhowmik (EO & Sub Manager), and all officers &employees of Path erhat Brahnch, Chittagong. 9: GLOSSARY [pic] IBC:- Inward bills for collection. OBC:- Out ward bills for collection. CIB:- Credit Information.IRC:- Import Registration Certificate. ERC:- Export Registration Certificate. TIN:- Tax Identification Number. BIN:- Business Identification Number. L/C:- Letter of Credit. FDR:- Fixed Deposit Regular. SME:- Small and Medium Enterprise. CCI&E:- Chief Controller of Import and Export. LCA:- Letter of Credit Authorization. B/L:- Bill of Lading. B/E:- Bill of Exchange. STD:- Short Term Deposit A/C. SOD:- Secured Over Draft. LBC:- Local Bills for Collection. LTR:- Loan Against Trust Receipt. FOB:- Freight On Boat. DBR:- Debt Burdeb Ratio. CPV:- Contract Point Verification.SWIFT:- Society for Worldwide Inter-bank Financial Telecommunication. ICC:- International Chember of Commerce. 10: BIBLIOGRAPHY [pic] †¢ Bank Asia Limited. Management Trainee Report. †¢ Bank Fund Management, Dr. A. R. Khan. †¢ Jeff Madura. International Financial Ma nagement. (West Publishing company, 4th edition, 1995). †¢ Rose, P. S. (1999). Measuring and Evaluating Bank Performance. Commercial Bank Management, Fourth Edition. †¢ Annual Report of Bank Asia Ltd. †¢ www. bankasia. com TITLE OF INTERNSHIP: GENERAL BANKING PRACTICE OF BANK ASIA LIMITED Objective of the Study:The major objective of the study is to evaluate the general banking practice of Bank Asia Ltd. To achieve these major objectives, the specific objectives of the study are mentioned below: 1. To high light the authorities involved in general banking of Bank Asia Ltd. 2. To examine the Account opening system of Bank Asia Ltd. 3. To show the Product or Services of Bank Asia Ltd. 4. To evaluate the General Banking Function of Bank Asia Ltd. 5. To find out problems of general banking practice of Bank Asia Ltd. 6. To give suggestions for improving of general banking practice of Bank Asia Ltd. ———————– BANK ASIA | | |CHAIRMAN | |PRESIDENT AND MANAGING DIRECTOR | |DEPUTY MANAGING DIRECTOR (DMD) | |SENIOR EXECUTIVE VICE PRESIDENT (SEVP) | |EXECUTIVE VICE PRESIDENT (EVP) | |SENIOR VICE PRESIDENT (SVP) | |VICE PRESIDENT (VP) | |FIRST VISE PRESIDENT (FVP) | |ASSISTANT VICE PRESIDENT (AVP) | |FIRST ASSISTANT VICE PRESIDENT (FAVP) | |SENIOR EXECUTIVE OFFICER (SEO) | |EXECUTIVE OFFICER (EO) | |SENIOR OFFICER (SO) | |MANAGEMENT TRAINEE OFFICER (MTO) | |OFFICER | |JUNIOR OFFICER (JO) | |ASSISTANT OFFICER (AO) | |BANKING OFFICER (BO) | |TRAINEE OFFICER (TO)/TELLER | | [pic] [pic] [pic] [pic] [pic]